Explore Our FAQ Section: Your One-Stop Destination for Answers to Frequently Asked Questions.
Orders & Shipping
What’s my order status?
You can search the status of your order by referencing the order confirmation email you were sent when you placed your order, or alternative you can use the contact us page to get in touch with us directly.
How can I cancel my order?
Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us on info@crownetools.com.au
How do I return or exchange an item?
We will gladly accept unused merchandise in sellable condition for a full refund within 30 days of purchase. We do not accept returns from 3rd party retailers at this time. To see full policy, including details on returns online, click here!
Can I make a change to my billing or shipping address before my package ships?
You may change your shipping address after you place an order by contacting customer service on info@crownetools.com.au. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
Product & Inventory
The style/size/color I want is out of stock. When will you be restocking?
If something is out of stock, contact us through the contact us page and we will let you know when we will be back in stock.
What criteria are used to select the tools offered in your store?
At Crowne, we prioritize excellence and reliability in every product we choose to offer. Our selection process involves rigorous real-world testing by experienced craftsmen on actual job sites. Only those tools that meet our high standards for performance and quality are welcomed into the Crowne family.
Can you share where your tools are manufactured?
We pride ourselves on sourcing globally to bring you the finest tools. Our partnerships span across leading manufacturers in the USA, South Korea, Germany, Switzerland, among others, ensuring a diverse and high-quality selection that meets our stringent criteria.
Why do items frequently appear out of stock in your store?
At Crowne, we strive to maintain a continuous restocking schedule to keep our inventory updated. However, due to our commitment to offering top-quality tools at competitive prices, demand can occasionally exceed our projections. This popularity means that some of our most sought-after products may sell out quickly. We are working diligently to improve our stock levels to better meet your needs.
