Effective Date: May 2026
BSG Distribution Services Pty Ltd (“BSG”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through the BSG Distribution Services, Crowne Tools and Harry Cooper websites (“Websites”) and related services.
By accessing or using our websites, you agree to the terms of this Privacy Policy.
The Privacy Act 1988 (Cth), defines Personal Information as information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
Any time we use the term Personal Information in this policy, we are referring to this legal definition of the term.
We may collect personal information including:
· Name
· Company name
· Email address
· Telephone number
· Billing and delivery addresses
· Purchase and transaction history
· Payment information (processed through secure third-party payment providers)
· IP address
· Browser type and device information
· Website usage and analytics data
· Any information you voluntarily provide through contact forms, enquiries, or account registrations
We collect information when you:
· Visit our Website
· Create an account
· Place an order
· Subscribe to newsletters or marketing communications
· Contact us via email, phone, or online forms
· Participate in promotions, surveys, or competitions
We may also collect information through cookies and similar tracking technologies.
We may use your personal information to:
· Process and fulfil orders
· Deliver products and services
· Respond to enquiries and customer support requests
· Manage customer accounts
· Improve our Website and services
· Send transactional communications
· Send marketing communications where permitted by law
· Detect and prevent fraud or security incidents
· Comply with legal and regulatory obligations
Our Website may use cookies and similar technologies to improve functionality and user experience.
Cookies help us:
· Understand Website traffic and usage patterns
· Remember user preferences
· Improve Website performance
· Deliver relevant advertising and marketing content
You can adjust your browser settings to refuse cookies; however, some Website features may not function properly.
We may disclose your personal information to:
· Payment processing providers
· Freight and delivery companies
· IT service providers and website hosting providers
· Marketing and analytics providers
· Professional advisers including accountants, lawyers, and auditors
· Government authorities where required by law
We do not sell personal information to third parties.
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with applicable privacy laws.
We take reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
· Secure server environments
· SSL encryption
· Restricted access controls
· Regular security monitoring
While we strive to protect your information, no method of transmission over the internet is completely secure.
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
Requests should be directed to the contact details provided below.
If you have subscribed to receive marketing communications, you may opt out at any time by:
· Clicking the unsubscribe link in marketing emails; or
· Contacting us directly.
We will process unsubscribe requests as soon as reasonably practicable.
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:
BSG Distribution Services Pty Ltd
Email: admin@bsgd.com.au
Phone: 1800 431 207
Postal Address: 224 Atlantic Drive, Keysborough 3173. Victoria. Australia
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
