Return and Refund Policy (2026)
Crowne Tools - Easy Returns
At Crowne Tools, we want you to be completely satisfied with your purchase. We understand that sometimes a mistake is made when ordering, so we've made our return process simple and straightforward.
Our 30-Day Hassle-Free Return Policy
You have 30 days from the date you place your order to request a return.
Eligibility for Returns
To be eligible for a return, please ensure your item meets the following criteria:
- Unused and in Original Condition: The item must be unused, unworn, and in the same condition you received it.
- Original Packaging: Please return the item in its original packaging, including all tags and accessories.
- Proof of Purchase: A receipt, order confirmation email, or packing slip is required.
- Must reside in the Australia
How to Start a Return
- Contact Us: Reach out to our customer support team at info@crownetools.com.au to initiate your return. Please provide your order number and reason for return.
- Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number.
- Return Shipping Label: For your convenience, we provide a prepaid return shipping label with instructions on how and where to send your package. Please note that return shipping costs may apply (see Return Shipping Costs below). This label price will be deducted from your total refund amount.
- Pack and Ship: Carefully pack your item in its original packaging, including the RMA number, and affix the prepaid label to the outside of the box. Then, ship the package back to us following the provided instructions.
Return Shipping Costs
Defective, Damaged, or Incorrect Items: If you receive a defective, damaged, or incorrect item, Crowne Tools will cover the return shipping costs.
Other Returns: For other returns (e.g., change of mind), the cost of return shipping will be deducted from your refund. We will inform you of the amount during the return authorization process.
Damages and Issues
Please inspect your order as soon as you receive it. If you find any items are defective, damaged, or incorrect, contact us immediately at
info@crownetools.com.au. We'll promptly assess the situation and work with you to make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Clearance or Final Sale Items: Items marked as "Clearance" or "Final Sale" are not eligible for return.
- Gift Cards: Gift cards are non-refundable.
- Customized or Personalized Items: Items that have been customized or personalized according to your specifications are generally not returnable, unless there is a defect in materials or workmanship.
- Consumable Items: Items that are consumable, such as blades, bits, or other expendable components are not generally returnable once opened or used.
Exchanges
For a quicker exchange, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures you get the tool you need as quickly as possible.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
- Approved Refunds: If your return is approved, we'll process a refund to your original payment method.
- Refund Processing Time: Please allow 5-7 business days for the refund to be processed and reflected in your account. The exact time may vary depending on your bank or credit card company.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer support team at
info@crownetools.com.au. We're here to help!
Important Notes:
- Crowne Tools reserves the right to refuse any return that does not meet the above criteria.
- This return policy is subject to change without notice. Please refer to our website for the most up-to-date policy.
